CrossCountry Mortgage demands penalties from former loan officers

CrossCountry Mortgage has sent cease-and-desist letters to at least 25 former loan officers, HousingWire reported. The lender invokes a two-year non-solicitation window and demands repayment at 75 basis points for each refinanced loan on former customers, according to HousingWire. [1]

HousingWire reported that employment agreements at CrossCountry Mortgage include a legal presumption that providing mortgage products or services to any past, present, or future customer violates the agreement. Under this framework, the lender asserts that each loan is presumed to breach the non-solicitation covenant and demands thousands of dollars in combined penalties alongside record preservation notices. [1]

CrossCountry Mortgage is a privately owned nonbank retail mortgage lender headquartered in Cleveland, Ohio. The company operates over 700 branches nationwide, employs more than 8,000 people, and offers over 120 loan types across all 50 states. [3][4]

The company originated over $51 billion in total loan volume in 2025, which included $15.6 billion in the fourth quarter alone. It closed over 131,000 home purchases during that year. [4]